Privacy policy

O&O Hub operates this website and handles enquiries. The legal name and address of the entity responsible for personal data have not been supplied; add the approved details before publication.

When you contact us or request a consultation, we may collect your name, email address, telephone number, country and city, language and market, project location and type, property details, approximate size, budget and currency, target date, message, service or package of interest, and files you choose to upload. We also record the privacy notice version you accepted and the time of acceptance. Please do not upload sensitive personal information unless we ask for it and explain why it is needed.

Our systems may process technical information needed to deliver and protect the site, such as the pages requested, device and browser details, and network information. If you submit an enquiry, we may record the page you came from, the page where you started, and campaign tags in the link you used. We use limited network information to rate-limit submissions and help prevent abuse.

We use it to respond to enquiries, understand a project request, arrange consultations, prepare and provide requested design services, send service-related messages, operate and secure the website, prevent spam or misuse, and meet legal obligations. We will identify the applicable legal basis for each purpose before publication where local law requires it.

Access is limited to people who need it to handle your request. We use service providers for website hosting, the content and database systems, and private file storage. When enquiry email delivery is configured, an email provider sends your acknowledgement and the team notification. O&O Hub must confirm the provider names and locations, any other recipients, and the safeguards used for international transfers before publication. We do not sell personal information.

The site uses storage needed for your market choice and, after an enquiry consultation request, a short-lived session that allows access to the scheduling step. Optional analytics operate only when they are configured and you have enabled analytics in the consent controls. The separate Cookie Policy should list the actual cookies, their durations, and how to change your choices.

We keep information only for as long as needed for the purposes above and applicable legal requirements, then delete or anonymise it where practicable. Unsubmitted upload tokens expire after 24 hours in the current system. O&O Hub must approve and state the retention periods for enquiries, submitted attachments, delivery records, and backups before publication.

Depending on where you live and which law applies, you may be able to ask for access to, correction of, or deletion of your personal information, object to or restrict some processing, withdraw consent where processing relies on consent, or complain to a supervisory authority. To make a request, contact O&O Hub using the approved privacy contact details that must be added here before publication. We may need to verify your identity and may retain information where the law allows or requires it.

We use access controls and technical safeguards intended to protect information, but no internet transmission or storage system can be guaranteed completely secure. We may update this notice when our practices or legal requirements change. Add the effective date and an approved contact for questions before publication.